Shipping costs

All orders are shipped and delivered by Sendle. Shipping prices are subject to the number of purchased items and their associated weight, as well as the delivery location.

Orders with up to 2 items or a weight of 0.5kg and to be delivered within Brisbane, are set at a standard price of $6.95. Orders with over 2 items or a weight of up to 1kg and to be delivered in Brisbane, are set at a standard price of $9.50.

Orders with up to 2 items or a weight 0.5kg and to be delivered nationwide, are set at a standard price of $8.50. Orders with over 2 items or a weight of up to 1kg and to be delivered nationwide, are set at a standard price of $10.95.

Orders delivered to regional locations will be charged an additional $13 flat-rate surcharge.

Shipping timing

All in-stock orders to be delivered within Brisbane will be processed and shipped within 1-4 business days. Orders delivered nationally will be processed and shipped within 3-10 business days, excluding Perth with a time frame of 7-11 business days.

Please note, delivery times may be delayed due to the high volume of parcels within the Australian postal network, post-COVID-19.

Refund and Returns Policy

Mindhive will accept returns of unworn and damage-free items within 30 days of the purchasing date, for a full refund. You are eligible for a return and refund if the item has been damaged during transport, you received the wrong size or you need to swap it for another item.

If the item has been damaged during transport, Mindhive will cover the costs of return shipping. If the item is being returned for other reasons stated above, the buyer is responsible for the return shipping costs of their chosen delivery service.

To organise a return or refund, please email support@mindhive.org.